If you have ever eaten at McDonald’s, your receipt probably had a long 26-digit survey code printed on it. That code is your entry into the McDVOICE survey at www.mcdvoice.com. It only takes a few minutes to complete, and in return, you usually get a free menu item or a discount.
But what exactly are they asking in the survey? Are the questions hard? And what kind of answers do you need to give?
This guide will explain the most common McDVOICE survey questions and answers in simple language. You will know what to expect and how to complete the survey without confusion, whether it’s your first time or you’ve taken it before.
Why McDonald’s Uses the Survey?
The McDVOICE survey helps McDonald’s understand how customers feel about their food, service, and restaurant environment. It’s part of their effort to improve the overall customer experience. Every answer helps them get better.
In return, McDonald’s offers a reward—usually a free burger, fries, drink, or a discount on your next visit.
Where To Take the Survey?
To take the survey, go to www.mcdvoice.com and enter the 26-digit code from your receipt. If your receipt doesn’t have a code, you can still take the survey by entering the store number, date, time, and purchase amount.
Once you start the survey, you’ll be asked a series of simple questions. Let’s look at them one by one.
Common McDVOICE Survey Questions (And How To Answer Them)
Here are the types of questions you’ll be asked during the McDonald’s survey:
1. What was the type of your visit?
You’ll choose one of these options:
- Dine-in
- Drive-thru
- Carryout
- Delivery
Answer tip: Just pick the one that matches your experience.
2. Rate your overall satisfaction with your visit
You’ll be asked to rate the overall experience on a scale, usually from:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
Answer tip: Think about the whole visit—speed, food quality, service, and cleanliness—and rate it honestly.
3. How was the speed of service?
McDonald’s wants to know if you got your food fast. This is especially important for drive-thru and carryout orders.
Answer options:
- Very fast
- Fast
- Average
- Slow
- Very slow
Answer tip: Think about how long it took from placing your order to receiving your food.
4. Was your order accurate?
This question checks if the items you received were correct and complete.
Options:
- Yes, everything was correct
- Some items were missing
- Items were wrong
- Both missing and wrong items
Answer tip: Be honest. If something was off, it’s okay to mention it.
5. How satisfied were you with the taste and temperature of the food?
McDonald’s wants to make sure the food tastes good and is served hot (or cold, if it’s a cold item).
Answer tip: Think about whether the food was fresh, warm, and tasted how it should.
6. Was the restaurant clean?
Cleanliness is a big part of customer satisfaction. This question may cover both the dining area and the restrooms.
Answer options:
- Very clean
- Clean
- Average
- Not very clean
- Dirty
Answer tip: Be fair. A small mess might not be a big deal, but large spills or dirty tables should be noted.
7. How was the behavior of the staff?
You may be asked to rate employees based on:
- Friendliness
- Helpfulness
- Professional attitude
Answer tip: Think about how you were greeted, if they smiled, and if they helped you with any questions.
8. Did you experience any problems during your visit?
If you choose “Yes,” the survey will ask for more details. You can write a short answer explaining what happened.
Answer tip: Keep it short and clear. Example: “Drive-thru line was very slow” or “Received the wrong drink.”
9. Would you recommend this McDonald’s to others?
This is usually a yes or no question.
Answer tip: It’s okay to say no if you had a bad visit. The goal is honest feedback.
10. Would you like to be contacted?
At the end of the survey, you may be asked if you’d like to be contacted about your experience. If you say yes, you can leave your name and contact info.
Answer tip: If you had a major issue that needs a follow-up, this is your chance to get in touch with customer support.
What Happens After You Finish the Survey?
Once you answer all the questions, you will receive a validation code. This code is your reward claim. Write it on your original receipt in the space provided.
Take the receipt with the validation code back to McDonald’s, and show it at the counter to get your free item or discount.
Important:
- The reward offer will be printed on your original receipt.
- The validation code is only valid for a limited time (usually 7 days).
- You must redeem it in person, and it can only be used once.
Why Honest Answers Matter?
Some people think giving high ratings is better to get the reward. But McDonald’s wants real feedback. If your order was wrong or the food was cold, say so. Your answers help them improve service, fix issues, and reward the right employees.
Is There a Limit To How Many Times You Can Take the Survey?
Yes. You can only take the survey once per receipt. And you can only take five surveys per month per person.
So if you visit McDonald’s often, keep your receipts and take the survey whenever you qualify.
Conclusion
The McDVOICE survey is not hard. It’s made up of simple questions about your visit. The answers are multiple choice, and the entire process takes just a few minutes. By giving your feedback, you help McDonald’s make better food, cleaner restaurants, and faster service.
Plus, you get a reward—all for telling them how they did.
So the next time you eat at McDonald’s, keep your receipt, visit www.mcdvoice.com, and share your honest opinion. It’s quick, easy, and worth it.
